Returns & Exchanges
Due to the perishable nature of our premium grass-fed meats and farm-to-table products, we cannot accept physical returns once an order has been delivered. However, we are committed to your satisfaction and will provide a full refund or replacement for any items that do not meet our rigorous quality standards or arrive damaged.
Inspect Your Order
Upon delivery, please immediately inspect your vacuum-sealed products to ensure they are still frozen or refrigerator-cold and that the packaging is intact.
Document Issues
If you notice any damage, defrosting, or quality concerns, please take clear photos of the product and the shipping label within 24 hours of receipt.
Contact Support
Email our customer service team at [email protected] with your order number and the photos of the affected items to initiate your claim.
Resolution
Our team will review your request within 2 business days and issue a store credit, a direct refund to your original payment method, or schedule a replacement delivery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing